Frequently Asked Questions

  • Who are IFC Inflow and what do they do?

    IFC Inflow are Experts in bulk liquid handling, top & bottom tanker loading, safe tanker access & fall prevention systems. IFC Inflow are Liquid Loading & Safe Tanker Access Specialists. Also known as Industrial Flow Control Ltd., IFC are the market leading suppliers of bottom loading skids for UK oil distributors & have hundreds of systems installed in depots throughout the UK & Ireland since 1987. Read more About Us. IFC offer project management & installation on all of its equipment, therefore we generally quote clients for each individual enquiry. Prices for all of our equipment are available from our sales team.

  • Is IFC Inflow ISO accredited?

    Yes. Our company is certified to ISO 9001.2015

  • Will you pass my details to any third party?

    No. We will not share your personal information with other companies. Please see our Privacy Policy for full details.

  • Is IFC Inflow a registered company?

    Yes, IFC Inflow is registered as Industrial Flow Control Ltd in England as a private company under the Companies Act 1985. Our company number is 2111157, & our registered address is:- 2 Chawley Park, Cumnor Hill, Oxford, England, OX2 9GG

  • Can I see your prices online within this site?

    IFC offer custom project management & installation on all of its equipment, therefore we generally quote clients for each individual enquiry. Prices for all of our equipment are available from our sales team sales@ifcinflow.com

  • Is it easy to get a quote from IFC?

    Yes. Simply fill in the enquiry form from the contact us page. Alternatively you can contact us directly by telephone on +44 (0)1268 596 900 or email us at sales@inflow.com

  • Can I order by phone, fax or email?

    Yes. You can place an order by telephone on 01268 596 900 Monday-Thursday 8.30am-5.30pm, & Friday 08:30-17:00. By fax on 01268 728 435, or by email at sales@inflow.com

  • Can I set up a trade account with you?

    Yes. All you need to do is fill in the enquiry form on the contact us page, with all your details. We will then contact you to discuss your requirements. Please note that credit accounts are offered after payment for your first order has cleared.

  • Which payment methods do you accept?

    We accept payment by cheque or a secure bank transfer such as BACS.

  • Do you offer any discounts?

    Discounts may be available for large quantities. For further details please email sales@inflow.com with your details, the equipment & quantity you require. We will provide you with a specific quotation.

  • Do your prices include VAT?

    All prices quoted exclude VAT. VAT will be added to all orders dispatched to UK destinations. VAT No. GB452 0326 85. VAT will not be added to export orders provided we are able to obtain satisfactory evidence of export as required by HM Customs & Revenue.

  • How are the products delivered & what is the cost?

    Goods are shipped by via a courier or haulage company. For courier deliveries please refer to our catalogue. Larger orders are quoted on an individual basis.

  • What do I do if I ordered the wrong product?

    We can only accept product returns as a result of incorrect ordering & only at our discretion. Products must not be returned to us without prior notification & must be unused, in good condition & in the original primary packing, which must also be in good condition &suitable for resale. All returns will be subject to a handling charge of 20%. We must be notified within 7 days of receipt. Under no circumstances can we accept returns of non-catalogue items.

  • What do I do if I am not satisfied with the product?

    All our products are rigorously checked to ensure they perform as claimed. In the unlikely event that an IFC product fails to perform satisfactorily then please contact us immediately, so we can investigate the problem & take any action deemed necessary.

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